The Carl Black Saga

Before I begin....just a little back story.

You can read this post if you prefer, but I'll try to condense the story here ---

Three years ago, I needed  new engine in my new(ish) Chevy Aveo.  I had already had it towed to the dealership I just bought the car from 3 weeks prior and was treated so poorly!  I then had it towed to the nearest Chevy dealership, which was Carl Black. My experience at Carl Black was so amazing (including them calling me and offering me a loaner while my Aveo was being fixed.  

So, when my Chevy Sonic started having issues with the cooling system, I knew right away that I would go back to Carl Black.  This, however, has been anything but a positive experience. In fact, it's been a 3 month nightmare!!!! 

I want to reference this by saying the people in the service department and loaner department have been wonderful but the customer service department ranks among the worst I have ever dealt with!!!!!

My very first phone call to Carl Black was on July 10. I assumed  that, like last time, they would have a loaner available right away.  They did not.  The following, in bullet points, is what occurred. 

• On July 10, I was put on a "waiting list" for a loaner and was told it would be 3 or 4 days. 
• One week later, I called and was told it might be another 5-7 days. 
• 10 days later, I called again and was told that, indeed I was on the list. That I started out the middle of a 3 page waiting list and was now in the middle of page 1.  I mentally calculated it might be another 5-7 days or so
• 10 days later, I called for a third time. This time, I was angry and most likely pretty rude to the lady on the phone.  It was a Friday evening and she told me to bring to my car in the next Wednesday and a loaner would be available for me.  
• Wednesday morning I have AAA tow my car to Carl Black, got a ride to school for the day, and my friend took me after school to pick up the loaner. 
• Only, when I got there, they told me they didn't even have my car!!!!! 
• Call AAA who assures me the car was towed to Carl Black...except Carl Black is telling me it's not there.  I begin thinking I am going to need to call the police as 1000 scenarios are going through my mind, when a guy walks by and says, "are you talking about the white Sonic, it's out back."  Come to find out that the gal I talked to on Friday (you know, the one who told me to bring my car in and a loaner would e available) never even entered the information in the computer so the service department had absolutely no idea who I was or why the car was towed there!  AND...surprise...there was also NO LOANER available at the time.  
• I lost my mind!  And this is where the service department is the complete opposite of the customer service department...they found me a loaner in just minutes!  

I had the loaner for a total of two weeks while my radiator was being repaired.  

I wish I could say that was the end of the saga but less than two weeks later, the air conditioning quit working again. This was 5 weeks ago and today I was FINALLY able to bring it in.  

So...part two of this nightmare will be for another time. 

I'll end the post on a good note

After making rolls for dinner one night, I left the cookie sheet on the stove to cool.  Someone found a nice warm place to sleep. 

Goofy girl...