The Carl Black Saga Cont.

Last entry ended with FINALLY getting my car in to the shop after waiting for FOUR WEEKS.  

I picked my car up on a Wednesday and 12 days later, my air conditioning was not working AGAIN!  

I called Carl Black immediately because when you pay a small fortune to get something fixed, you expect it to last more than 12 days, you know!  Plus, I wanted to be sure the cooling system was not broken again and driving the car would not damage the engine.  The "wonderful" lady in customer service told me I could bring the car in two weeks from that date.  

I calmly explained the situation again (I mean, maybe she didn't hear me correctly the first time) saying I just wanted the car looked at briefly to verify that it was just the air conditioning that needed fixing and not the entire cooling system. Her response was the same --- two weeks. 

So, that night I took it to one of those fast service places and it took them all of two minutes to look under the hood of my car and tell me the cooling system was fine! 

The next day I talked to the customer service manager who was kind and (at the time I thought) helpful and said he would move my name "up the list for a loaner so it should only be a few more days."  

One week later, I call back....two weeks later....three weeks later...four weeks later (on a Friday evening) I was beyond over it and again asked to speak with a manager.  I got the same one who, not surprisingly, repeated almost word for word what he said to me four weeks earlier (he did not know he was talking to a person whom he had already talked with). I accused him of giving me lip service because "this is exactly what you told me four weeks ago when I talked to you."  At this point, he told me he would call me back.  He did --- about 15 minutes later, and told me to bring the car in the next day and a loaner would be available.  

On Saturday I brought my car in and, once again, there was nothing in the computer system so they were not expecting it or expecting me or knew anything about a loaner but they signed off on the papers and sent me to the loaner department anyway. 

And this is where I felt like I was in one of those hidden TV shows that do crazy things to record your reactions.  It was here that the guy behind the counter said to me these exact words, "oh yes, Dave did ask me to set aside a loaner for you but I didn't put it in the computer system because I have so many of them, I thought I would let you pick which one you wanted."  

EXCUSE ME!!!!!!!!!!!!! I have been waiting for four freaking weeks for a loaner and you are telling me you have all these loaners available?????????!!!!!!!!!!!!!!!    I kid you not, he gave me the choice of five different cars!!!!!!

Fast forward four days and

........... the little patience and good humor I currently had, completely disappeared when they told me I needed a new condenser and hose to the tune of $1000.00.

Even if I had the money to fix it right now, I would not have it fixed there.  I have no way to prove they did anything to purposely cause this problem but I have my suspicions.  AND, if they didn't sabotage my car, then HOW DO YOU MISS THAT condenser repair when I just had my car in there for an air conditioning issue??? 

Needless to say, I picked up my car right away and did not look back.  Luckily we're heading into winter and having air in my car is not a pressing issue.

Come spring when it is, I will be going somewhere else!!!!!